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Frequently Asked Questions
Everything you need to know about T-REX.
About T-REX
What is T-REX?
Who is T-REX built for?
Does T-REX replace the technician?
Is T-REX available in multiple languages?
How does T-REX's voice input work in a loud shop or field environment?
Work Orders & Notes
What is a work order session?
What is the Notes mode?
Can I capture information as I go instead of at the end?
Can I upload images to a work order?
What does Data Plate OCR capture, and how accurate is it?
Does T-REX capture the hour meter reading?
How do notes work, and how does the T-REX write-up use them?
Collaboration & Sharing
Can I share a work order with my team?
Who can I invite to collaborate?
What can collaborators do versus the work order owner?
How does real-time presence work?
Who can see a shared work order?
T-REX AI Chat & Diagnostics
What is the T-REX AI Chat?
How does the AI diagnostic agent work on Expert tier?
Are there limits to the AI responses?
Can I control T-REX with my voice?
Diagnostic Report Uploads
What types of diagnostic documents can T-REX analyze?
What file formats does T-REX support for uploads?
How does T-REX analyze Diagnostic Reports?
How does T-REX analyze Product Status Reports?
How does T-REX analyze Abnormality Records?
How does T-REX analyze machine monitoring data and telematics reports?
How does T-REX analyze MPDR and maintenance / fault reports?
How does T-REX use Diagnostics Session Results?
Documentation & PDF
How does T-REX generate a work order write-up?
Can I download a PDF of my work order?
Can I email a work order export?
Service Manuals & Repair History
Can I upload service manuals?
What is the Knowledge Base?
Does T-REX search the internet for answers?
Subscriptions & Billing
What are the subscription tiers?
What is included in the Basic tier?
What does the Pro tier add?
What does the Expert tier add?
How do AI credits work?
How do I upgrade or manage my subscription?
Which actions cost AI credits, and how many?
Enterprise Plan
What is the T-REX Enterprise plan?
How does T-REX customize the platform for an organization?
What dealer software integrations are included?
What kind of support does the Enterprise plan include?
What is Post-Job learning?
Data & Security
Where are my uploaded photos and documents stored?
Who can see my work orders?
Does T-REX work offline?
