Terms & Conditions

Your privacy is important to us. Please read the T-REX Privacy Statement (the "Privacy Statement"), as it describes the types of data we collect from you and your devices ("Data"), how we use your Data, and the legal bases we have to process your Data. The Privacy Statement also describes how T-REX uses your content, which is your communications with the T-REX AI Agent; information you submit to T-REX; and the files, photos, documents, audio, images, and data plates that you upload, store, create, generate, or share through the service or inputs that you submit to generate content ("Your Content"). Where processing is based on consent and to the extent permitted by law, by agreeing to these Terms, you consent to T-REX's collection, use, and disclosure of Your Content and Data as described in the Privacy Statement. In some cases, we will provide separate notice and request your consent as referenced in the Privacy Statement.

Many of our services allow you to create, store, or share Your Content or receive material from others. We don't claim ownership of Your Content. Your Content remains yours and you are responsible for it.

When you share Your Content with other people in your organization, you understand that they may be able to use, save, reproduce, transmit, share, and display Your Content for the purpose you made it available, without compensating you. If you do not want others to have that ability, do not use the service to share Your Content. You represent and warrant that for the duration of these Terms, you have (and will have) all the rights necessary for Your Content that is uploaded, stored, or shared on or through the service, and that the collection, use, and retention of Your Content will not violate any law or rights of others — including any manufacturer's intellectual property, licensing, or confidentiality terms. T-REX cannot be held responsible for Your Content or the material others upload, store, or share using the service.

You are accountable for your conduct and content when using the service. By agreeing to these Terms, you agree that, when using the service — including the T-REX AI Agent, which may make suggestions or take actions with varying levels of human intervention — you will follow these rules:

• •Don't do anything illegal, or try to generate or share content that is illegal.
• •Don't engage in any activity that exploits, harms, or threatens to harm children.
• •Don't send spam or engage in phishing, or try to generate or distribute malware.
• •Don't use the service to generate or share inappropriate content or material (involving, for example, nudity, pornography, offensive language, graphic violence, self-harm, or criminal activity).
• •Don't engage in activity that is fraudulent, false, or misleading (e.g., impersonating someone else, creating fake accounts, or generating content that is intentionally deceptive).
• •Don't circumvent any restrictions on access to, usage of, or availability of the service (e.g., attempting to "jailbreak" the AI system or impermissible scraping).
• •Don't engage in activity that is harmful to you, the service, or others (e.g., transmitting viruses, stalking, harassment, hate speech, or advocating violence).
• •Don't violate or infringe upon the rights of others (e.g., unauthorized sharing of copyrighted service manuals or other copyrighted material, or sharing customer or equipment data in violation of privacy or contractual obligations).
• •Don't engage in activity that violates the privacy of others, including the privacy of your customers.
• •Don't help others break these rules.

T-REX may integrate with or reference third-party services (such as payment processing through Stripe and AI model providers). Your use of those third-party services is subject to their respective terms and privacy policies. T-REX is not responsible for the practices of third-party services.

The service may be unavailable from time to time, may be offered for a limited time, or may vary depending on your region or device.

We strive to keep the service up and running; however, all online services suffer occasional disruptions and outages, and T-REX is not liable for any disruption or loss you may suffer as a result. In the event of an outage, you may not be able to retrieve Your Content or Data. We recommend that you regularly back up Your Content and Data.

We may change these Terms at any time, and we'll tell you when we do. Using the service after the changes become effective means you agree to the new terms. If you don't agree, you must stop using the service.

We may update the service or require software updates to keep using it. We may add, change, or remove features, and may release features in preview or beta form, which may not work as the final version will.

Any software provided by us as part of the service is subject to these Terms. If you comply with these Terms, we grant you the right to install and use one copy of the software per device for use by only one person at a time as part of your use of the service. The software is licensed, not sold, and T-REX reserves all rights not expressly granted. This license does not give you any right to, and you may not:

• •circumvent or bypass any technological protection measures in or relating to the service;
• •disassemble, decompile, decrypt, hack, emulate, or reverse engineer any software or aspect of the service, except to the extent applicable law expressly permits;
• •separate components of the service for use on different devices;
• •publish, copy, rent, lease, sell, export, import, distribute, or lend the software or the service;
• •transfer the software, licenses, or any rights to access or use the service;
• •use the service in any unauthorized way that could interfere with anyone else's use or gain access to any service, data, account, or network.

If you purchase a paid T-REX subscription, these payment terms apply.

T-REX offers three subscription tiers: Basic, Pro, and Expert. Each tier includes a monthly allowance of AI credits. AI credits are consumed when you use the T-REX AI Agent for diagnostics, summaries, or write-ups. Unused credits do not roll over. We may adjust credit allowances and tier features with notice. For full feature and pricing details, see the Pricing page in the app.

Pro and Expert subscribers may upload service manuals, reference documents, and diagnostic images for the T-REX AI Agent to reference during sessions. You are solely responsible for any content you upload. By uploading content, you represent and warrant that: (a) you have the legal right and authorization to upload and share the content; (b) the content does not violate any third-party intellectual property rights, confidentiality agreements, or licensing terms; and (c) the content is accurate and appropriate for its intended use. T-REX uses your uploaded content solely to provide AI-assisted diagnostic and reference services to you and your organization. Your uploaded content and repair data remain your property.

See the Privacy Statement for how uploaded data is handled.

If you have any basis for recovering damages (including breach of these Terms), you agree that your exclusive remedy is to recover, from T-REX or its affiliates, direct damages up to an amount equal to your service fee for the month during which the loss or breach occurred (or up to $10.00 if the service is free). You can't recover any other damages or losses, including consequential, lost profits, special, indirect, incidental, or punitive damages. These limitations and exclusions apply even if this remedy doesn't fully compensate you for any losses or fails of its essential purpose, or if we knew or should have known about the possibility of the damages. To the maximum extent permitted by law, these limitations apply to anything or any claims related to these Terms, the service, or the software related to the service.

The T-REX AI Agent is an AI-powered assistant designed to support qualified heavy equipment technicians with diagnostics, documentation, and repair guidance. The T-REX AI Agent is for your professional, commercial use in the course of field service work.

The T-REX AI Agent provides a range of features, some of which are personalized based on the machine, repair history, and manuals you provide. The T-REX AI Agent may retrieve information from service manuals, your repair history, and — for Expert-tier users — the internet, and will cite its sources. The T-REX AI Agent provides information for your planning and diagnostic purposes only, and you must exercise your own independent professional judgment when reviewing and relying on this information. T-REX does not guarantee the reliability, availability, or timeliness of responses provided by the T-REX AI Agent. T-REX is not responsible if a feature delays or prevents you from receiving, reviewing, or sending information.

As part of delivering the service, the T-REX AI Agent may reference or integrate with third-party services. Your use of those third-party services is subject to section 5. Publishers of third-party services may change or discontinue functionality. T-REX is not responsible or liable for manufacturer-provided software or firmware.

The T-REX AI Agent, which may include diagnostic suggestions, fault-code interpretations, repair recommendations, action plans, and reminders, is not a diagnostic tool, medical device, or manufacturer-authorized repair system. It is intended for diagnostic and mechanical support purposes to assist qualified technicians. It is not designed or intended as a substitute for manufacturer-authorized diagnostic procedures, OEM service manuals, professional mechanical judgment, or certified repair procedures.

AI-generated diagnostics and repair recommendations may not always be accurate, complete, or applicable to your specific machine or situation. You must verify all AI-generated suggestions against manufacturer specifications, OEM service documentation, industry standards, and your own professional judgment before acting on them.

You assume full responsibility for your use of the T-REX AI Agent and for all repair decisions, diagnostic conclusions, and documentation made with its assistance. T-REX is not responsible for any decision you make based on information you receive from the T-REX AI Agent.

You should always consult the applicable OEM service manual, manufacturer technical support, or a qualified specialist with any questions regarding a specific machine, system, or repair procedure before acting. Never disregard manufacturer-authorized repair procedures or safety protocols because of information you accessed on or through the service.

Heavy equipment repair involves significant safety risks. Always follow applicable safety procedures, lock-out/tag-out protocols, and manufacturer safety guidelines. Do not rely solely on AI-generated suggestions for safety-critical decisions.

As with any technology, the T-REX AI Agent may not work as intended for a variety of reasons, including loss of power, connectivity, or data availability. T-REX does not warrant that the AI Agent will identify the correct root cause or resolve the reported issue.

AI services are not designed, intended, or to be used as substitutes for professional mechanical, engineering, or legal advice. You may not use the AI services to discover any underlying components of the models, algorithms, and systems. Unless explicitly permitted, you may not use web scraping, web harvesting, or web data extraction methods to extract data from the AI services. You may not use the AI services, or data from the AI services, to create, train, or improve (directly or indirectly) any competing AI technology.

As part of providing the AI services, T-REX will process and store your inputs and outputs for purposes of monitoring for and preventing abusive or harmful uses, and to provide and improve the service as described in the Privacy Statement.

T-REX doesn't claim ownership of any content you provide, post, input, or submit to, or receive from, the AI services. You must make your own determination regarding the intellectual property rights you have in output content, taking into account your usage and the laws of the relevant jurisdiction. You warrant that you own or control all rights necessary to provide, post, upload, input, or submit your content. You may not use the AI services to generate content with the purpose of misleading others about whether content was generated using AI.

You are solely responsible for responding to any third-party claims regarding your use of the AI services, including copyright or other claims relating to content output during your use. In addition to the Code of Conduct, you will not use the AI services to make decisions or take actions without appropriate human oversight that may have a consequential impact on any person's legal position, financial position, employment, or safety, or that may result in physical or psychological harm; to deceive or intentionally misinform; to exploit vulnerabilities of any person; or for any discriminatory, harmful, or unlawful profiling.

If you live in (or, if a business, your principal place of business is in) the United States, we hope we never have a dispute, but if we do, you and we agree to try for 60 days, upon receipt of a Notice of Dispute, to resolve it informally. If we can't, you and we agree to binding individual arbitration, and not to sue in court in front of a judge or jury. Class action lawsuits, class-wide arbitrations, and any other representative proceedings aren't allowed.

• •Disputes Covered. "Dispute" includes any claim between you and us concerning the service, its price, your account, billing, or these Terms, under any legal theory, except disputes relating to intellectual property rights.
• •Notice of Dispute. Before arbitration, you must send a Notice of Dispute through the Contact page in the app, with all relevant information. This is a prerequisite to initiating arbitration.
• •Small Claims Court. Either party may sue in small claims court seeking individual relief, so long as the action meets the court's requirements.
• •Severability. If any part of this section is found unenforceable, the remainder will remain in effect.

Sections 1, 9 (for amounts incurred), 12, 16, and those that by their terms apply after the Terms end will survive any termination. We may assign these Terms at any time without notice. You may not assign your rights or obligations under these Terms. This is the entire agreement between you and T-REX for your use of the service, superseding any prior agreements. If a court holds that we can't enforce a part of these Terms as written, we may replace those terms with similar enforceable terms, but the rest won't change.

You must comply with all domestic and international export laws and regulations that apply to the software and/or service, including restrictions on destinations, end users, and end use.

Except as expressly provided under these Terms, T-REX does not grant you any license or other rights under any patents, copyrights, trade secrets, trademarks, or other intellectual property owned or controlled by T-REX. If you give T-REX any idea, proposal, suggestion, or feedback ("Feedback"), you grant T-REX, without charge, the right to use, share, and commercialize your Feedback in any way and for any purpose.

Intellectual property infringement. T-REX respects the intellectual property rights of third parties, including OEM service manuals and copyrighted technical documentation. If you wish to send a notice of intellectual property infringement, contact us through the Contact page in the app. In appropriate circumstances, T-REX may disable or terminate accounts of users who may be repeat infringers.

Copyright and trademark notices. The service is copyright © T-REX. All rights reserved. "T-REX" and the T-REX logo are trademarks of T-REX. The names of actual companies, manufacturers, and products may be the trademarks of their respective owners. Any rights not expressly granted in these Terms are reserved.

No professional advice. T-REX does not provide engineering, legal, or medical advice. Always consult the applicable OEM documentation, manufacturer technical support, or a qualified professional with any questions regarding a specific machine, repair procedure, or safety matter. Never disregard professional guidance or safety protocols because of information you accessed on or through the service.

The service is licensed "as is," "with all faults," and "as available." You bear the entire risk as to its quality and performance. T-REX gives no express warranties, guarantees, or conditions in relation to the service. To the extent permitted by law, T-REX excludes any implied warranties, including merchantability, fitness for a particular purpose, and non-infringement.

To the extent not prohibited by law, if you have any basis for recovering damages, you can recover from T-REX only direct damages up to the amount you paid for the service or $1.00, whichever is greater. You will not seek any other damages, including lost profits and consequential, special, indirect, or incidental damages. This limitation applies to anything related to the service and to all claims under any theory, and applies even if this remedy doesn't fully compensate you or T-REX knew or should have known about the possibility of the damages.

For questions about these Terms, enterprise pricing, or any other matters, please contact our team through the Contact page in the app or reach out to your account representative.